F.A.Q.

General Questions

What is AucklandFCsuites.co.nz?

AucklandFCsuites.co.nz is the official destination for booking premium hospitality, suites, and VIP seating for Auckland FC home matches at Go Media Stadium. The site is operated by Auckland FC and powered by SuitePro.

Am I purchasing directly from the club?

Yes. All premium hospitality and seating options are sold directly by Auckland FC.

How is my personal and payment information protected?

All customer and payment information is protected using modern encryption and PCI-compliant payment processing. Additional details can be found in our Privacy Policy.

Booking Premium Hospitality

What amenities are included with premium seating or suites?

Auckland FC premium experiences may include:

  • Private suite or open-air box access
  • Premium seating with excellent pitch views
  • Hospitality food and beverage offerings (varies by package)
  • Dedicated service staff
  • VIP or expedited venue entry

How do I reserve premium seating for an Auckland FC match?

Browse available matches on the Reserve Now page and complete your booking securely online. For assistance or alternative payment options, please contact the Auckland FC team at [email protected].

When will I receive my tickets?

Tickets are delivered digitally in advance of the match.

How are tickets delivered?

Auckland FC tickets are digital and must be accessed through the AFC Account Manager. We recommend downloading your tickets to your mobile device before arriving at the venue for easy entry and transfer to guests. Please ensure you have access to your tickets prior to match day, as paper tickets cannot be printed at home. For questions or assistance, please contact [email protected].

Payment Information

What payment methods are accepted?

We accept all major credit cards. Alternative payment methods such as bank transfer may be available upon request.

Is full payment required at checkout?

Yes. Full payment is required at checkout to complete your purchase.

Are fees included in the listed price?

Yes. Prices typically include applicable fees unless otherwise noted.

Are there any additional fees?

All prices are listed in New Zealand Dollars (NZD) and typically include applicable fees unless otherwise noted.

Refunds & Match Changes

Are purchases refundable?

All premium hospitality purchases are final and non-refundable.

What if my match is rescheduled?

Your reservation will automatically transfer to the new match date.

What happens if a match is canceled?

If a match is canceled and not rescheduled, please contact [email protected] to review available options.

Planning Your Matchday Experience

Is food and beverage included?

Many premium hospitality products include food and beverage offerings. Please refer to the individual listing for specific inclusions.

Can I add extra guest tickets?

Some hospitality products allow additional guest tickets, subject to availability. Please contact [email protected] for assistance.

What is the child ticket policy?

Children aged four (4) and under receive free match entry when seated on an adult’s lap. Children ages 5–14 are eligible for discounted youth tickets. All children under 15 must be accompanied by an adult.

Can premium spaces be used for corporate events or celebrations?

Absolutely. Auckland FC premium experiences are perfect for corporate outings, client entertainment, birthdays, and special celebrations.

Event Day Information

Where do premium guests enter the venue?

Suite and Open-Air Booth guests receive dedicated access through Gate A, the premium entrance at GoMedia Stadium.

When can I access the venue?

Gates typically open 90 minutes prior to kick-off, with the box office opening 2 hours before kick-off.

Is parking available?

Parking is limited. Select premium purchases may include a small allocation of parking passes. When included, parking is located at the Supertop car park, with entry via 12 Maurice Road.

What items are prohibited at Auckland FC matches?

Bag size restrictions may apply for Auckland FC matches. Prohibited items generally include flares, pyrotechnics, professional cameras, recording devices, chilly bins, alcohol, glass, cans, and other restricted venue items. Policies can vary by event, so fans should review the official matchday and venue entry information before attending.

Is Go Media Stadium smoke-free?

Yes, Go Media Stadium is a smoke-free and vape-free venue. Smoking and the use of e-cigarettes are not permitted.